At bespokeiacustomo, we strive to ensure your complete satisfaction with our flower bed and balcony garden products and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
Products may be returned within 14 days of purchase, provided they are in their original condition and packaging. Plants and living materials are subject to specific return conditions due to their perishable nature. Please contact us immediately if you receive damaged or incorrect items.
Design consultation services may be cancelled up to 48 hours before the scheduled appointment for a full refund. Installation services that have already commenced may be subject to partial refunds based on work completed. Please contact us to discuss cancellation options.
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Processing times may vary depending on your financial institution.
We offer exchanges for products of equal or greater value. If you wish to exchange an item, please contact us within the return period to arrange the exchange. Additional charges may apply for items of higher value.
For questions about returns, exchanges, or refunds, please contact us at online@bespokeiacustomo.cv or visit our contact page. Our team is happy to assist you with any concerns.
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